Pro Experience Lead: Customer Service & Ops

The Home Depot, Inc.; Hutto (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro XM to lead the Pro Experience area, coaching associates and ensuring smooth customer flow. This role collaborates with store leadership to improve service levels, signups, and on-time deliveries while enforcing safety SOPs.

You will oversee opening/closing processes, manage staffing and performance, and partner with specialty managers to drive Pro strategies in a fast-paced retail environment.

Qualifications

• Minimum 2+ years of leadership experience in retail or store operations.
• Ability to recruit, coach, and develop associates to meet SOPs.
• Strong customer service and safety adherence required.
• Experience partnering with store leadership to execute plans.

Responsibilities

• Lead Pro Experience area, minimize customer wait times, ensure Pro tools are available.
• Provide formal and informal coaching, manage performance documentation.
• Oversee opening/closing operations and daily store readiness per SOPs.
• Collaborate with store leaders to execute Pro strategies and safety protocols.

Skills

People leadership

Customer service

Safety compliance

Coaching

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro XM to lead the Pro Experience area, coaching associates and ensuring smooth customer flow. This role collaborates with store leadership to improve service levels, signups, and on-time deliveries while enforcing safety SOPs.

You will oversee opening/closing processes, manage staffing and performance, and partner with specialty managers to drive Pro strategies in a fast-paced retail environment.