Pro Experience Leader

Home Depot; Auburn (AL); On-site; USD 80,000 - 110,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro department, champion service, and ensure on-time deliveries while partnering with Store Leaders and Specialty Managers. You will coach associates, manage staffing, safety, and opening/closing operations, and drive Pro sales, loyalty, and Pro Xtra signups in a fast-paced retail environment.

As a Pro XM you will oversee the execution of store standards, mentor the Pro team, and collaborate with cross-functional partners to

Qualifications

• Must be 18 years or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule including nights, weekends, and overtime.
• 1 year of relevant work experience including management of people and retail operations.
• At least 1 year prior merchandising and/or operational experience.
• At least 1 year leadership experience, preferably big box retail.
• Knowledge of the home improvement industry.

Responsibilities

• Customer Service / Experience: Actively manage the Pro area to minimize wait times and ensure Pro customers are served.
• People: Assist with recruitment, training compliance, and performance coaching for the Pro team.
• Safety: Enforce hazmat procedures, SOPs, and safety guidelines; ensure safety training is completed.
• Opening & Closing Operations: Lead store kickoff meetings, ensure daily priorities and safety checks are completed.

Skills

People management

Retail operations

Leadership

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro department, champion service, and ensure on-time deliveries while partnering with Store Leaders and Specialty Managers. You will coach associates, manage staffing, safety, and opening/closing operations, and drive Pro sales, loyalty, and Pro Xtra signups in a fast-paced retail environment.

As a Pro XM you will oversee the execution of store standards, mentor the Pro team, and collaborate with cross-functional partners to