Pro Experience Lead - Service, Ops & Team Coaching

The Home Depot; Puyallup (WA); Sur place; USD 56 000 - 66 000; Plein temps

Résumé du poste

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, Pro area readiness, and operational processes while partnering with Store Leaders and Specialty Managers to drive Pro sales and signups.

Expect emphasis on safe operations, timely deliveries, and MAD responsibilities. Lead, coach, and develop the Pro team; manage hiring input, training compliance, and performance observations.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Must be 18 years of age or older and legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Minimum education: high school diploma or GED.

Responsabilités

• Provide service leadership to deliver exceptional customer interactions and Pro experiences.
• Assist with recruitment, training, and performance coaching for the Pro team.
• Ensure safety protocols, hazmat procedures, and safety training are followed.
• Open and close operations, lead department readiness, and ensure daily priorities are executed.

Connaissances

Decision Quality

Self-Development

Situational Adaptability

Customer Focus

Manages Conflict

Develops Talent

Formation

High school diploma or GED

Description du poste

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, Pro area readiness, and operational processes while partnering with Store Leaders and Specialty Managers to drive Pro sales and signups.

Expect emphasis on safe operations, timely deliveries, and MAD responsibilities. Lead, coach, and develop the Pro team; manage hiring input, training compliance, and performance observations.