Pro Experience Lead: Elevate Service & Store Ops

Home Depot; Poplar Bluff (MO); On-site; USD 52,000 - 72,000; Full time

Job summary

The Home Depot in Poplar Bluff, MO is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience and store operations. You will coach the Pro team, manage onboarding, and partner with Store Leaders to execute Pro strategies for faster service and increased signups.

Responsibilities include customer service leadership, talent development, safety compliance, and daily opening/closing activities to ensure a ready and secure store environment.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• At least 1 year prior merchandising and/or operational experience.
• At least 1 year leadership experience, preferably big box retail.
• Knowledge of the home improvement industry.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Responsibilities

• Champion the GET culture by coaching on customer interactions and minimizing wait times.
• Oversee Pro area to ensure on-shelf availability, signage, and efficient Pro customer flow.
• Validate Will Calls & Deliveries at the start of each shift for accuracy and on-time completion.
• Perform Opening/Closing duties with SOPs and ensure safety and compliance.

Skills

Leadership

Customer service

Retail operations

Team management

Education

HS Diploma / GED

Job description

The Home Depot in Poplar Bluff, MO is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience and store operations. You will coach the Pro team, manage onboarding, and partner with Store Leaders to execute Pro strategies for faster service and increased signups.

Responsibilities include customer service leadership, talent development, safety compliance, and daily opening/closing activities to ensure a ready and secure store environment.