Pro Experience Lead: Customer & Ops Champion

The Home Depot, Inc.; Saginaw (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Home Depot in the United States seeks a Pro Experience Manager (Pro XM) to lead Pro area operations, coach staff, and ensure accurate, timely deliveries. This role partners with store leadership to drive Pro sales, loyalty, and Pro Xtra signups while upholding safety and SOPs.

The Pro XM will manage service levels, staffing, and performance with a focus on customer experience and store readiness. It requires leadership experience and adherence to timekeeping and safety policies.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• 1 year leadership experience, preferably big box retail.

Responsibilities

• Champion service standards and coach associates on customer interactions.
• Actively manage the Pro area to minimize wait times and ensure Pro customers have supplies.
• Walk Top 10 Pro Classes daily to ensure on-shelf availability and fill gaps with ASMs.
• Validate Will Calls & Deliveries at shift start for accuracy and on-time completion.
• Lead opening/closing duties, communicate tasks, and verify safety and compliance.

Skills

People management

Retail operations

Leadership

Education

High school diploma or GED

Job description

Home Depot in the United States seeks a Pro Experience Manager (Pro XM) to lead Pro area operations, coach staff, and ensure accurate, timely deliveries. This role partners with store leadership to drive Pro sales, loyalty, and Pro Xtra signups while upholding safety and SOPs.

The Pro XM will manage service levels, staffing, and performance with a focus on customer experience and store readiness. It requires leadership experience and adherence to timekeeping and safety policies.