Pro Customer Service/Sales

The Home Depot; Woodstock (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer is looking for a dedicated Pro Customer Service/Sales Team member in Woodstock, GA. This full-time position involves building relationships with professional customers, driving sales through product knowledge, and ensuring high customer service standards. Responsibilities include assisting at the Pro Desk and maintaining a safe and organized work environment. Candidates should possess strong customer focus and teamwork skills. This role is pivotal to enhancing the experience of Pro customers.

Qualifications

• Strong customer focus and ability to build professional relationships.
• Product knowledge and understanding of sales techniques.
• Collaboration and teamwork skills.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Drive sales through product knowledge and tailored recommendations.
• Provide exceptional service based on project needs.
• Assist at the Pro Desk and manage deliveries.
• Maintain a clean, organized, and safe environment.

Skills

Bilingual communication skills

Strong customer focus

Product knowledge

Sales orientation

Safety awareness

Teamwork

Job description

Pro Customer Service/Sales Team – The Home Depot

We are dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Qualifications

Bilingual communications skills may be preferred at certain locations; specific language requires vary based on customer need.

Additional skills and attributes: strong customer focus, product knowledge, sales orientation, safety awareness, and teamwork.

Seniority level: Not applicable. Employment type: Full‑time. Job function: Other. Industries: Consumer Services.