Pro Customer Service/Sales

The Home Depot; Marlborough (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales professional to enhance the customer experience for contractors and commercial clients. The role involves building relationships, driving sales through product knowledge, and providing exceptional service tailored to project needs. Candidates should possess bilingual communication skills. This position is full-time and located in Marlborough, Massachusetts.

Qualifications

• Preferred bilingual communications skills - specific language depends on customer needs.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales leveraging product knowledge and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals to drive sales in the store.
• Assist at the Pro Desk and manage deliveries.
• Collaborate with team members to maintain a clean environment.
• Resolve delivery issues and communicate advantages over competitors.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Bilingual communication skills

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

Job Description

The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge to ensure every Pro customer’s project is a success.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding high standards of customer service and safety.

Qualifications

• Preferred bilingual communications skills - specific language depends on customer needs.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services