Pro Customer Service/Sales

The Home Depot; Warrenton (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative dedicated to providing top-tier service to professional customers. The role involves managing the customer journey, from order fulfillment to tailored product recommendations. Ideal candidates will have proven customer service skills and flexibility in working hours. You'll engage with contractors and property owners to enhance their experience by providing personalized assistance and driving sales through product knowledge and loyalty programs.

Qualifications

• Proven customer‑service experience and ability to sell in a collaborative, team‑centered environment.
• Strong communication and problem‑solving skills.
• Commitment to maintaining a safe and organized workplace.

Responsibilities

• Support all stages of the Pro customer journey, from order fulfillment to expert recommendations.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and assist at the Pro Desk.

Skills

Customer service experience

Sales skills

Communication skills

Problem-solving skills

Bilingual communication

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

Job Overview

The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively driving sales through product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Responsibilities

• Support all stages of the Pro customer journey, from order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively driving sales through product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive store sales.
• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized paint and product knowledge to ensure each Pro customer’s project is a success.
• Collaborate with teammates to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.
• Possibly communicate in multiple languages; bilingual communication may be preferred at certain locations.

Qualifications

• Proven customer‑service experience and ability to sell in a collaborative, team‑centered environment.
• Strong communication and problem‑solving skills.
• Commitment to maintaining a safe and organized workplace.
• Ability to work flexible hours, including evenings and weekends as needed.
• Knowledge of Home Depot products and services is a plus.

Job Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Other
• Industry: Consumer Services