Pro Customer Service/Sales

The Home Depot; Owosso (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a full-time Pro Customer Service/Sales representative in Owosso, Michigan. The role involves supporting professional customers throughout their journey, including order fulfillment, expert recommendations, and maintaining strong relationships. Ideal candidates should possess sales experience and strong product knowledge. Join a dynamic team that prioritizes exceptional customer service.

Qualifications

• Preferred bilingual communication skills based on customer needs.
• Proven sales experience in a customer-facing environment.
• Strong product knowledge to provide tailored recommendations.
• Excellent organizational and teamwork skills.

Responsibilities

• Support every stage of the Pro customer journey.
• Build and maintain professional relationships with Pro customers.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and metrics to drive sales.
• Assist at the Pro Desk and manage deliveries.
• Collaborate to maintain a clean, organized, and safe environment.

Skills

Bilingual communication

Sales experience

Product knowledge

Organizational skills

Teamwork

Job description

Job Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

Responsibilities

• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge to ensure every Pro customer’s project is a success.
• Collaborate with teammates to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Qualifications

• Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.
• Proven sales experience in a customer‑facing environment.
• Strong product knowledge and ability to provide tailored recommendations.
• Excellent organizational and teamwork skills.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Other
• Industries: Consumer Services