Pro Customer Service/Sales

The Home Depot; Celina (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

A leading home improvement retailer in Texas seeks a dedicated individual for its Pro Customer Service/Sales Team. The role involves meeting sales goals, assisting at the Pro Desk, and maintaining professional relationships with Pro customers. Candidates should have strong communication skills, with a preference for bilingual abilities to meet diverse customer needs. This position is vital for driving sales and ensuring a safe, efficient environment for clients.

Qualifications

• Communication skills are important, with a preference for bilingual abilities based on customer needs.
• Ability to communicate clearly; bilingual skills may help at some locations.
• Willingness to learn about products and services.

Responsibilities

• Meet monthly sales goals and metrics.
• Assist at the Pro Desk with loading materials.
• Drive sales through product knowledge and recommendations.
• Maintain professional relationships with Pro customers.
• Collaborate to uphold safety and cleanliness in the environment.
• Monitor inventory and support store goals by executing sales initiatives and maintaining service standards.

Skills

Bilingual communication skills

Sales orientation

Product knowledge

Team collaboration

Job description

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Responsibilities

• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations to meet customer needs.
• Build and maintain professional relationships with Pro customers.
• Collaborate with team to maintain a clean, organized, and safe environment; resolve delivery issues and communicate Home Depot's advantages over competitors.
• Monitor inventory and support store goals by executing sales initiatives and upholding high standards of customer service and safety.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.