Pro Customer Service/Sales

The Home Depot; Levittown (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service / Sales professional in Levittown, PA. This role involves building and maintaining relationships with professional customers, achieving sales goals, and providing expertise in products and services. Candidates should have experience in customer service or sales, with bilingual skills preferred in some locations. Join a dynamic team focusing on delivering a personalized customer experience while maintaining a safe and organized environment.

Qualifications

• Experience in customer service or sales in a retail or home improvement environment is preferred.
• Bilingual communication skills may be preferred at certain locations.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and other metrics.
• Assist at the Pro Desk and manage deliveries.
• Collaborate with team members to maintain a clean environment.
• Monitor inventory and uphold high customer service standards.

Skills

Customer service experience

Sales proficiency

Bilingual communication

Job description

Pro Customer Service / Sales Role at The Home Depot

Pro Customer Service / Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge to ensure every Pro customer’s project is a success.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Qualifications

• Experience in customer service or sales in a retail or home improvement environment is preferred.
• Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.