Pro Customer Service/Sales

The Home Depot; Mount Prospect (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

A major home improvement retailer in Mount Prospect is seeking a Pro Customer Service Sales representative to deliver exceptional service to professional customers. The role involves building relationships, driving sales through product knowledge, and assisting with deliveries. Candidates should be skilled in customer relations and may benefit from bilingual communication abilities. This is a full-time position with expectations around customer service excellence and sales metrics.

Qualifications

• Ability to build and maintain relationships with professional customers.
• Skills in driving sales and resolving delivery issues.
• Experience in providing excellent customer service in retail settings.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales leveraging product knowledge.
• Assist at the Pro Desk and manage deliveries.

Skills

Customer relationship management

Sales strategy

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales leveraging product knowledge, loyalty programs, and tailored recommendations.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services