Pro Customer Service/Sales

The Home Depot; Streetsboro (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Streetsboro is seeking a full-time Customer Service/Sales Associate for their Pro Team. This role involves building relationships with professional customers, driving sales through expert product recommendations, and ensuring top-notch service. The ideal candidate will have strong product knowledge and a commitment to maintaining a safe and organized work environment. Responsibilities include assisting at the Pro Desk, managing deliveries, and collaborating with team members to meet performance metrics.

Qualifications

• Preferred: Bilingual communication skills; language requirement varies based on customer needs.
• Strong product knowledge and ability to provide specialized recommendations.
• Ability to meet monthly sales goals and other performance metrics.
• Commitment to maintaining a safe and organized work environment.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge and loyalty programs.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and performance metrics.
• Assist at the Pro Desk and manage deliveries.
• Collaborate with team members to ensure a safe environment.

Skills

Bilingual communication skills

Strong product knowledge

Ability to meet sales goals

Commitment to safety and organization

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other performance metrics to drive store sales.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge to ensure project success.
• Collaborate with team members to maintain a clean, organized, and safe environment and resolve delivery issues.
• Communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Qualifications

• Preferred: Bilingual communication skills; language requirement varies based on customer needs.
• Strong product knowledge and ability to provide specialized recommendations.
• Ability to meet monthly sales goals and other performance metrics.
• Commitment to maintaining a safe and organized work environment.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other • Industries: Consumer Services