Pro Customer Service/Sales

The Home Depot; Nashua (NH); On-site; USD 34,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated individuals for a full-time Customer Service/Sales role. The position focuses on providing exceptional support to professional customers, including contractors and property owners. Responsibilities include maintaining relationships, driving sales, supporting customer service initiatives, and ensuring effective product recommendations. Bilingual communication skills are preferred for certain locations. Join this dynamic team to enhance customer experiences and meet sales goals.

Qualifications

• Bilingual communication skills may be preferred at certain locations.
• Strong customer service skills are essential.
• Proven sales experience is beneficial.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Support every stage of the Pro customer journey.
• Build and maintain professional relationships and drive sales.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Skills

Bilingual communication skills

Customer service

Sales knowledge

Bilingual (preferred)

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships, proactively drive sales through product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Qualifications

Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services