Pro Customer Service/Sales

The Home Depot; Woodridge (IL); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading home improvement retailer seeks to add members to its Pro Customer Service/Sales Team in Woodridge, Illinois. This full-time position is dedicated to ensuring professional customers—such as contractors and property owners—receive unparalleled service throughout their project journeys. Responsibilities include assisting customers, driving sales through product knowledge, and collaborating within the team. Ideal candidates possess strong customer service skills and may have bilingual communication abilities, making them adept at addressing our customer’s unique needs.

Qualifications

• Experience in customer service or sales in a retail environment.
• Ability to build and maintain professional relationships with customers.
• Proficiency in inventory management and sales initiatives.

Responsibilities

• Deliver exceptional customer service to professional customers.
• Drive sales by leveraging product knowledge and sales goals.
• Assist customers with order fulfillment and tailored recommendations.
• Collaborate with team members to maintain a clean and organized environment.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Base pay range

$16.00/hr - $18.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services