Pro Customer Service/Sales

The Home Depot; Alton (IL); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales Team member. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include supporting customer needs, meeting sales goals, and maintaining product knowledge. Ideal candidates should excel in team collaboration and may benefit from bilingual communication skills. This full-time position is essential to ensuring project success for our Pro clients.

Qualifications

• Bilingual communication skills may be preferred.

Responsibilities

• Deliver an exceptional service for professional customers.
• Support every stage of the Pro customer journey.
• Meet monthly sales goals and metrics.

Job description

Base pay range

$16.00/hr - $18.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Additional Details

Seniority level: Not applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services