Pro Customer Service/Sales

The Home Depot; Glendale Heights (IL); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Glendale Heights, Illinois. This role requires driving sales by assisting professional customers, managing orders, and providing expert product recommendations. Candidates should possess strong customer service skills and be proactive in meeting sales goals. Joining the Pro Customer Service/Sales Team means collaborating in a fast-paced environment to ensure customer success, driving sales, and maintaining high standards of service.

Qualifications

• Expected to meet monthly sales goals and metrics.
• Ability to provide tailored recommendations based on customer project needs.
• Proficient in maintaining professional relationships with customers.

Responsibilities

• Assist customers at the Pro Desk with their orders.
• Manage deliveries and provide product knowledge.
• Support sales initiatives and uphold standards of service.

Skills

Customer service skills

Sales ability

Product knowledge

Bilingual communication (preferred)

Job description

Pro Customer Service Sales – The Home Depot

Base Pay Range

$16.00/hr - $18.00/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services