Pro Customer Service/Sales

The Home Depot; South Setauket (NY); On-site; USD 25,485 - 28,240; Full time

Job summary

A leading home improvement retailer is seeking individuals for the Pro Customer Service/Sales Team in South Setauket. This full-time position focuses on providing exceptional service to professional customers such as contractors and property owners. Team members will assist with order fulfillment, offer product knowledge, and ensure customer projects succeed. Ideal candidates will have a sales-oriented mindset and strong communication skills. Collaboration and maintaining a clean, organized environment are essential parts of the role.

Qualifications

• Proven sales ability and customer service skills.
• Strong product knowledge related to home improvement.
• Ability to communicate effectively and resolve customer issues.

Responsibilities

• Assist Pro customers from order fulfillment to delivery.
• Drive sales by providing product recommendations.
• Collaborate with team members to maintain a clean environment.

Skills

Sales ability

Customer service orientation

Product knowledge

Bilingual communication

Job description

Base pay range

$18.50/hr - $20.50/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries: Consumer Services