Pro Customer Service/Sales

The Home Depot; Brick Township (NJ); On-site; USD 23,419 - 26,174; Full time

Job summary

A leading home improvement retailer in Brick Township, NJ is hiring for its Pro Customer Service/Sales Team to enhance the experience for professional customers such as contractors and property owners. Team members are responsible for order fulfillment, product recommendations, and ensuring customer projects succeed. Successful candidates will collaborate to meet sales goals and maintain high customer service standards. The position offers full-time employment with opportunities for professional growth and development.

Qualifications

• Bilingual communication skills may be preferred based on customer needs.

Responsibilities

• Deliver exceptional customer service to professional customers.
• Support order fulfillment and product recommendations.
• Meet monthly sales goals and drive sales initiatives.

Job description

Base Pay Range

$17.00/hr - $19.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services