Pro Customer Service/Sales

The Home Depot; Volo (IL); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading home improvement retailer is searching for Pro Customer Service/Sales Team members in Volo, Illinois. This role requires the ability to build professional relationships and meet sales goals while providing exceptional service to professional customers, including contractors and property owners. Collaboration and product knowledge are essential, and bilingual skills may be advantageous in certain locations. Join a team dedicated to ensuring the success of every Pro customer's project in a supportive retail environment.

Qualifications

• Proven ability to meet monthly sales goals and metrics.
• Experience in building and maintaining professional relationships.
• Knowledge of order fulfillment and delivery processes.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Provide expert product recommendations to Pro customers.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Customer service

Sales knowledge

Product knowledge

Job description

Base pay range

$16.00/hr - $18.00/hr

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industry

Consumer Services

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.