Pro Customer Service/Sales

The Home Depot; Oxford (MA); On-site; USD 24,108 - 26,863; Full time

Job summary

A leading home improvement retailer in Oxford, Massachusetts, is seeking a dedicated Pro Customer Service/Sales Team member. This role involves delivering an exceptional experience for professional customers including contractors and commercial clients by managing order fulfillment, providing product recommendations, and supporting sales initiatives. Ideal candidates will possess strong customer service skills, product knowledge, and may benefit from bilingual abilities. Join a collaborative team committed to ensuring every Pro customer’s project is a success.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Expected to meet monthly sales goals and metrics.
• Collaboration in a team environment is essential.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Resolve delivery issues and ensure a clean and safe environment.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Base Pay Range

$17.50/hr - $19.50/hr

156409BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services