Pro Customer Service/Sales

The Home Depot

Chicago (IL)

On-site

USD 28,240 - 30,996

Full time

14 days+

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Job summary

A leading home improvement retailer is seeking a member for their Pro Customer Service/Sales Team in Chicago, Illinois. The role focuses on providing exceptional service and support for professional customers, including contractors and commercial clients. Responsibilities include assisting at the Pro Desk, driving sales through expert product knowledge, and collaborating with team members to ensure successful project completions. The ideal candidate will possess strong customer relationship skills and may have bilingual communication abilities to cater to diverse customer needs.

Qualifications

Strong customer relationship skills to build and maintain professional ties with Pro customers.
Ability to drive sales by leveraging product knowledge and customer loyalty programs.
Experience in managing deliveries and assisting customers effectively.

Responsibilities

Assist customers at the Pro Desk and manage product recommendations.
Collaborate with team members to meet monthly sales goals.
Monitor inventory and communicate effectively with Pro customers.

Skills

Customer relationship management

Sales expertise

Product knowledge

Bilingual communication

Job description

Base pay range

$20.50/hr - $22.50/hr

Job ID: 156218BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details