Pro Customer Service/Sales

The Home Depot; Wenatchee (WA); On-site; USD 2,548,560 - 2,824,080; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Paid parental leave

Medical, dental, vision

401K with company match

Job summary

A leading home improvement retailer in Wenatchee is seeking Pro Customer Service Sales team members who are dedicated to delivering exceptional service for professional customers. Candidates will assist with order fulfillment, manage deliveries, and leverage product knowledge to meet sales goals. Team collaboration is essential to ensure customer satisfaction. This role offers various positions, including Pro Paint Sales Specialist and Pro Account Sales Associate, with competitive pay based on position and performance. Benefits include paid leave and medical coverage.

Qualifications

• Experience in delivering customer service to professional clients.
• Ability to build and maintain relationships with Pro customers.
• Skills in leveraging product knowledge to drive sales.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Drive sales by understanding customer needs and providing tailored recommendations.
• Collaborate with team members to maintain a clean and organized environment.

Skills

Bilingual communication skills

Sales experience

Product knowledge

Customer service skills

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Position Types and Pay

• Pro Paint Sales Specialist - $20.50
• Pro Sales Associate - $19.50
• Pro Account Sales Associate - $20.50
• Pro Lot Loader - $18.50
• Pro Delivery Driver - $20.50

Benefits

• Paid vacation
• Paid sick leave
• Paid parental leave
• Six paid holidays
• Medical, dental, vision
• Tuition reimbursement
• 401K with company match
• ESPP
• Profit sharing bonuses
• Other benefits (benefits vary based on associate’s salaried/hourly status and full-time/part-time status)

Job Details

Seniority level: Not applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services

Pay is dependent on the position offered and market location, and may vary depending on the individual’s job-related knowledge, skills, experience, and availability.