Pro Customer Service/Sales

The Home Depot; Spokane Valley (WA); On-site; USD 24,108 - 26,863; Full time

Benefits offered by this job

Paid vacation

401K with company match

Tuition reimbursement

Job summary

A leading home improvement retailer is seeking individuals for their Pro Customer Service/Sales Team in Spokane Valley, Washington. This full-time role involves assisting Pro customers, managing inventory, and actively driving sales. Various positions are available, including Pro Paint Sales Specialist and Pro Sales Associate, with competitive pay starting at $17.50 to $19.50 per hour. Comprehensive benefits include paid vacation and medical coverage. Ideal candidates will have strong product knowledge and customer service skills.

Qualifications

• Ability to assist customers at the Pro Desk with specialized product knowledge.
• Experience in building professional relationships and driving sales.
• Strong communication skills for effective customer interactions.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Build and maintain relationships with Pro customers.
• Monitor inventory and participate in sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Customer service skills

Job description

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. The team collaborates to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized paint and product knowledge to Pro customers.
• Build and maintain professional relationships with Pro customers and proactively drive sales through product knowledge and tailored recommendations.
• Monitor inventory, participate in sales initiatives, and uphold high standards of customer service and safety.
• Collaborate with team members to resolve delivery issues and ensure a positive customer experience.

Position Types and Compensation

• Pro Paint Sales Specialist - $19.50
• Pro Sales Associate - $18.50
• Pro Account Sales Associate - $19.50
• Pro Lot Loader - $17.50
• Pro Delivery Driver - $19.50

Benefits

• Paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, and other benefits (varies by status).

Job Posting and Notes

Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary based on knowledge, skills, experience, and availability. Some locations may require specific language skills.

Seniorities and Employment Type

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services