Pro Customer Service/Sales

The Home Depot; Laurel (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking Pro Customer Service/Sales Team members to enhance the customer experience for professional clients. Responsibilities include driving sales through expert recommendations, assisting with deliveries, and ensuring project success. Ideal candidates will possess strong product knowledge and the ability to build relationships with Pro customers. This full-time position offers opportunities for growth in a dynamic retail environment.

Qualifications

• Experience in customer service or sales in a retail setting.
• Ability to meet monthly sales goals and targets.
• Strong communication and teamwork skills.

Responsibilities

• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Ensure every Pro customer’s project is a success by providing tailored recommendations and solutions.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold customer service and safety standards.
• Use bilingual communication skills when required.

Skills

Customer service

Sales

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, and provide outstanding service based on unique project needs.

Responsibilities

• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Ensure every Pro customer’s project is a success by providing tailored recommendations and solutions.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Use bilingual communication skills when required (specific languages vary based on customer need).

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services