Pro Customer Service/Sales

The Home Depot; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Philadelphia. This role involves building relationships with professional customers, driving sales through tailored recommendations, and collaborating with teammates to uphold high service standards. Ideal candidates have sales or customer service experience, strong product knowledge, and excellent communication skills. Bilingual skills are preferred. This position is full-time, offering growth opportunities in a dynamic environment.

Qualifications

• Experience in sales or customer service preferred.
• Strong product knowledge for personalized recommendations.
• Excellent communication and teamwork abilities.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Drive sales utilizing product knowledge and loyalty programs.
• Assist at the Pro Desk and manage deliveries.

Skills

Sales experience

Strong product knowledge

Excellent communication skills

Collaboration skills

Bilingual communication skills

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

Responsibilities

• Build and maintain professional relationships with Pro customers
• Drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized product knowledge for paint and other products
• Collaborate with teammates to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety

Qualifications

• Experience in sales or customer service preferred
• Strong product knowledge and ability to provide tailored recommendations
• Excellent communication and collaboration skills
• Ability to meet monthly sales goals and performance metrics
• Bilingual communication skills preferred at certain locations

Employment Type

Full‑time

Seniority Level

Not Applicable

Job Function

Other – Consumer Services