Pro Customer Service/Sales

The Home Depot; Wilkes-Barre (Luzerne County); On-site; USD 40,000 - 52,000; Full time

Job summary

A leading home improvement retailer in Luzerne County seeks a dedicated member for their Pro Customer Service/Sales Team. This role involves supporting professional customers throughout their journey, from order fulfillment to tailored delivery solutions. Candidates should excel in building relationships and meeting sales goals while working collaboratively within a team to maintain a safe environment. Excellent communication skills are essential, with bilingual abilities preferred based on customer needs.

Qualifications

• Strong understanding of sales principles and product knowledge.
• Ability to meet monthly sales goals and other performance metrics.
• Excellent communication and customer service skills.
• Preferred: Bilingual communication skills based on customer needs.

Responsibilities

• Support Pro customer's journey, order fulfillment, and delivery solutions.
• Build and maintain relationships with Pro customers and drive sales.
• Meet monthly sales goals and collaborate to maintain a safe work environment.
• Resolve delivery issues and monitor inventory.
• Collaborate with team members to maintain a clean, organized, and safe work environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.

Skills

Product knowledge

Sales principles

Customer service skills

Excellent communication

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Support every stage of the Pro customer journey, including order fulfillment, safe loading, and delivery solutions.
• Build and maintain professional relationships with Pro customers and proactively drive sales through product knowledge and loyalty programs.
• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized paint and product knowledge.
• Meet monthly sales goals and other performance metrics to contribute to store sales.
• Collaborate with team members to maintain a clean, organized, and safe work environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold highest customer service and safety standards.

Qualifications

• Product knowledge and a strong understanding of sales principles.
• Ability to meet monthly sales goals and other performance metrics.
• Excellent communication and customer service skills.
• Preferred: Bilingual communication skills based on customer needs.

Employment Details

• Seniority Level: Not Applicable
• Employment Type: Full-time
• Job Function: Other
• Industry: Consumer Services