Pro Customer Service/Sales

The Home Depot; Lawton (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer in Lawton, Oklahoma seeks a Customer Service Sales Specialist to support professional customers. The ideal candidate will build professional relationships and drive sales while ensuring exceptional service. Responsibilities include assisting at the Pro Desk, managing deliveries, and maintaining high standards. Bilingual communication skills are preferred. This full-time position offers a chance to be part of a team dedicated to customer success in a fast-paced environment.

Qualifications

• Bilingual communication skills preferred (language depends on customer needs).

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge.
• Meet monthly sales goals and other metrics.
• Assist at the Pro Desk, load materials, and manage deliveries.
• Maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate advantages over competitors.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Job description

Customer Service Sales Specialist

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Build and maintain professional relationships with Pro customers
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Meet monthly sales goals and other metrics to drive sales in the store
• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized paint and product knowledge
• Maintain a clean, organized, and safe environment
• Resolve delivery issues and communicate Home Depot’s advantages over competitors
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety

Qualifications

• Bilingual communication skills preferred (language depends on customer needs)

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services