Pro Customer Service/Sales

The Home Depot; Novi (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service/Sales Team member to enhance the experience for professional customers. The role involves supporting various stages of the customer journey, building relationships, and driving sales through exceptional service and product knowledge. Team collaboration is essential to ensure a safe and organized environment while addressing customer needs. This full-time position requires individuals to meet sales goals and provide tailored recommendations to ensure project success.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proven track record of meeting sales goals.
• Strong product knowledge and ability to recommend tailored solutions.

Responsibilities

• Support every stage of the Pro customer journey.
• Drive sales by leveraging product knowledge and loyalty programs.
• Collaborate to maintain a clean and organized environment.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Support every stage of the Pro customer journey, from order fulfillment to delivery solutions.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Collaborate with teammates to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services