Pro Customer Service/Sales

The Home Depot; Shoreline (WA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical, dental, vision insurance

401(k) with company match

Profit-sharing bonuses

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member to deliver exceptional service to professional customers, including contractors and property owners. The role involves assisting customers, managing materials and deliveries, and driving sales through product knowledge and loyalty programs. Ideal candidates should have strong customer service skills and be able to work collaboratively. Competitive hourly pay and various benefits are offered based on experience.

Qualifications

• Experience in customer service and sales is preferred.
• Ability to assist customers with expert product recommendations.
• Strong interpersonal skills to maintain professional relationships.

Responsibilities

• Assist Pro customers at the Pro Desk with product recommendations.
• Manage deliveries and resolve any delivery issues.
• Drive sales by leveraging loyalty programs and product knowledge.

Skills

Customer service

Sales techniques

Product knowledge

Bilingual communication

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

1 week ago – Be among the first 25 applicants.

This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr – $22.00/hr

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Key Responsibilities

• Assist Pro customers at the Pro Desk, providing expert product recommendations and tailored delivery solutions.
• Load materials safely and efficiently, ensuring accurate order fulfillment.
• Manage deliveries and resolve delivery issues, maintaining a clean, organized, and safe environment.
• Work collaboratively with team members to monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Proactively drive sales by leveraging loyalty programs and product knowledge while meeting monthly sales goals.
• Maintain professional relationships and communicate Home Depot’s advantages over competitors.
• Use bilingual communication skills where required based on customer need.

Position Types & Pay

• Pro Paint Sales Specialist – $22.00/hr
• Pro Sales Associate – $21.00/hr
• Pro Account Sales Associate – $22.00/hr
• Pro Lot Loader – $20.00/hr
• Pro Delivery Driver – $22.00/hr

Benefits

• Paid vacation (varies by expertise and status)
• Paid sick leave (varies by location)
• Paid parental leave
• Six paid holidays
• Medical, dental, vision insurance
• Tuition reimbursement
• 401(k) with company match
• ESPP
• Profit‑sharing bonuses

Job Details

Employment type: Full‑time

Seniority level: Not applicable

Job function: Other

Industries: Consumer Services