Pro Customer Service/Sales

The Home Depot; Ewing Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer in New Jersey is seeking a Pro Customer Service Sales professional to deliver exceptional experiences for professional customers. This role includes supporting the Pro customer journey, driving sales through expert recommendations, and building lasting relationships. The ideal candidate will possess exceptional customer service skills, a proactive sales approach, and the ability to meet sales goals. Join a dedicated team committed to providing outstanding service and upholding safety standards.

Qualifications

• Ability to support every stage of the Pro customer journey.
• Strong communication skills to build relationships with customers.
• Proven sales skills with a focus on meeting goals.

Responsibilities

• Support the Pro customer journey and provide expert recommendations.
• Build and maintain relationships with Pro customers.
• Drive sales through product knowledge and tailored solutions.
• Monitor inventory and uphold exceptional service standards.

Skills

Customer service

Sales expertise

Product knowledge

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

Responsibilities:

• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold highest standards of customer service and safety.

Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Consumer Services

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.