Pro Customer Service/Sales

The Home Depot; Peachtree City (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member to provide exceptional service to professional customers. This role involves assisting with orders, managing deliveries, and leveraging product knowledge to meet customer needs. The ideal candidate will have strong communication and sales skills, with an emphasis on collaboration within the team. This full-time position aims to drive sales and ensure project success for contractors and commercial clients.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Experience in meeting sales goals and metrics.
• Strong communication skills, both verbal and written.

Responsibilities

• Assist Pro customers with orders and product recommendations.
• Manage deliveries and ensure customer satisfaction.
• Collaborate with team members to uphold service standards.
• Share specialist paint and product knowledge to support Pro customers.
• Collaborate with team to maintain a clean, organized, and safe store environment.

Skills

Bilingual communication skills

Customer relationship management

Sales proficiency

Product knowledge

Job description

Pro Customer Service Sales

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services