Pro Customer Service/Sales

The Home Depot; Jacksonville (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in Jacksonville, Florida. The role involves delivering exceptional service to professional customers by supporting their journey, from order fulfillment to tailored delivery solutions. Ideal candidates should have excellent customer service skills, product knowledge, and the ability to meet sales goals. Experience in sales is preferred, and bilingual communication skills may be a plus. A full-time position with a focus on collaboration and maintaining high standards is offered.

Qualifications

• Strong customer service and communication skills are essential.
• Product knowledge and sales experience preferred.
• Bilingual communication skills may be beneficial.

Responsibilities

• Deliver outstanding service for professional customers.
• Support order fulfillment and safe loading.
• Build and maintain relationships with Pro customers.
• Proactively drive sales using product knowledge.
• Meet monthly sales goals and contribute to metrics.
• Maintain a clean and organized environment.
• Resolve delivery issues effectively.

Skills

Excellent customer service skills

Communication skills

Product knowledge

Sales experience

Bilingual communication skills

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey—from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Deliver outstanding service for professional customers across all stages of the Pro customer journey.
• Support order fulfillment, safe loading, and tailored delivery solutions.
• Build and maintain relationships with Pro customers.
• Proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and contribute to store metrics.
• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized paint/product knowledge.
• Maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold high customer service and safety standards.

Qualifications

• Full‑time employment.
• Excellent customer service and communication skills.
• Product knowledge and sales experience preferred.
• Bilingual communication skills are preferred at some locations.

Job Details

• Seniority Level: Not Applicable
• Employment Type: Full‑time
• Job Function: Other
• Industry: Consumer Services