Pro Customer Service/Sales

The Home Depot; Town of Amherst (NY); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading home improvement retailer in the Town of Amherst is seeking a full-time member for their Pro Customer Service/Sales Team. The role involves building relationships with professional customers, providing outstanding service, and helping manage inventory and deliveries. Candidates should have strong sales techniques and product knowledge. Bilingual skills may be preferred, depending on customer needs. The company aims to ensure each customer's project is a success through exceptional support.

Competenze

• Ability to maintain professional relationships with customers.
• Proactive sales approach leveraging product knowledge.
• Capability to meet monthly sales goals.

Mansioni

• Assist at the Pro Desk and manage deliveries.
• Provide expert product recommendations tailored to customers.
• Collaborate with team members to resolve delivery issues.

Conoscenze

Bilingual communication skills

Product knowledge

Sales techniques

Customer service

Descrizione del lavoro

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services