Pro Customer Service/Sales

The Home Depot; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

A leading home improvement retailer in Columbus is seeking a Pro Customer Service/Sales Team member to deliver exceptional service to professional clients. This full-time role focuses on driving sales through product knowledge and relationship building, assisting with order fulfillment, and ensuring client satisfaction. Team collaboration is essential to maintain a safe and organized environment. Candidates with bilingual communication skills may be preferred based on customer needs.

Qualifications

• Great interpersonal skills to build and maintain relationships with Pro customers.
• Ability to meet monthly sales goals and metrics.
• Proficient in managing deliveries and addressing customer needs.

Responsibilities

• Deliver exceptional customer service to professional customers.
• Assist with order fulfillment and loading materials.
• Collaborate with team members to ensure a safe work environment.

Skills

Product knowledge

Sales skills

Customer service skills

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services