Pro Customer Service/Sales

The Home Depot; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Philadelphia seeks dedicated Pro Customer Service/Sales Team members. This role involves delivering an exceptional service experience for professional customers, ensuring project success, and driving sales through expert product recommendations. Responsibilities include assisting customers, meeting sales goals, and collaborating with team members to maintain a high standard of service in a fast-paced environment. Bilingual skills may be preferred, enhancing communication with diverse customer needs.

Qualifications

• Exceptional customer service skills focusing on professional clients.
• Experience in sales and product knowledge for various customer projects.
• Ability to collaborate effectively with team members.

Responsibilities

• Assist Pro customers through every stage of their project.
• Meet monthly sales goals and drive store sales initiatives.
• Provide expert product recommendations based on customer needs.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services