Pro Customer Service/Sales

The Home Depot; Newport News (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Virginia seeks a dedicated Pro Customer Service/Sales Team Member to deliver exceptional experiences for professional customers. The role involves assisting contractors, property owners, and commercial clients throughout their journey, from order fulfillment to tailored delivery solutions. Collaboration is key, ensuring high standards of service and support for store goals, while leveraging product knowledge to drive sales. Bilingual skills may be preferred.

Qualifications

• Strong product knowledge to assist Pro customers effectively.
• Ability to meet monthly sales goals based on team metrics.
• Bilingual communication skills preferred.

Responsibilities

• Deliver exceptional service to Pro customers including contractors.
• Support the Pro customer journey from order fulfillment to delivery.
• Monitor inventory and execute sales initiatives to meet store goals.

Skills

Customer service

Sales

Bilingual communications (preferred)

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services