Pro Customer Service/Sales

The Home Depot; Schererville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated professionals for their Pro Customer Service/Sales Team in Schererville, Indiana. The ideal candidates will build and maintain professional relationships, provide outstanding service, and proactively drive sales. Team members must be proficient in product knowledge and customer engagement, ensuring that Pro customers receive tailored support for their projects. A full-time position that contributes significantly to team goals with a focus on maintaining a clean and organized environment.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proactive in driving sales and achieving goals.
• Effective communication skills tailored to diverse customer needs.

Responsibilities

• Deliver exceptional customer service at the Pro Desk.
• Assist in order fulfillment and loading materials.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Customer relationship building

Sales strategies

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services