Pro Customer Service/Sales

The Home Depot; Denton (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

A major home improvement retailer seeks dedicated individuals for the Pro Customer Service/Sales Team. This role involves assisting professional customers, driving sales through expert recommendations, and collaborating with team members for optimal service. Candidates should have excellent customer service skills and a proactive approach to sales. This is a full-time opportunity in Denton, Texas, where teamwork and communication are paramount to ensure success for customers' projects.

Qualifications

• Experience in customer service, especially within retail environments.
• Ability to proactively drive sales and meet monthly sales goals.
• Skills in building and maintaining professional relationships with customers.

Responsibilities

• Assist Pro customers with order fulfillment and loading materials.
• Provide tailored product recommendations to meet unique project needs.
• Collaborate with team members to ensure a safe and organized work environment.
• Collaborate with team to maintain a clean, organized, and safe store environment.
• Meet monthly sales goals and monitor performance metrics.

Skills

Customer service excellence

Sales proficiency

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Key Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services