Pro Customer Service/Sales

The Home Depot; Neptune Township (NJ); On-site; USD 22,730 - 25,485; Part time

Job summary

A leading home improvement retailer seeks dedicated individuals to join their Pro Customer Service/Sales Team. In this role, you will build and maintain relationships with professional customers, proactively drive sales through product knowledge and tailored recommendations, and assist with order fulfillment. You will meet sales goals while supporting your team in maintaining a safe and organized environment. Bilingual communication is beneficial at certain locations depending on customer needs.

Qualifications

• Proven sales ability and customer service skills.
• Strong communication skills, including bilingual abilities as needed.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales with tailored recommendations.
• Provide outstanding service based on unique project needs.
• Assist at the Pro Desk, load materials, and manage deliveries.
• Collaborate with team members to uphold safety standards.

Job description

Base Pay Range

$16.50/hr - $18.50/hr

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive store sales.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.
• Use bilingual communication skills when preferred at certain locations (specific language varies based on customer need).