Pro Customer Service/Sales

The Home Depot; Middletown (RI); On-site; USD 23,419 - 26,174; Full time

Job summary

A leading home improvement retailer in Middletown, RI, is seeking a Pro Customer Service/Sales representative. This role involves delivering exceptional service and expert recommendations to professional customers, including contractors and commercial clients. Responsibilities include meeting sales goals, assisting at the Pro Desk, managing deliveries, and maintaining a safe environment. Candidates should be proactive in driving sales and supporting the team's objectives. Bilingual communication skills may be preferred based on customer needs.

Qualifications

• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and drive store sales.
• Monitor inventory and execute sales initiatives.

Responsibilities

• Provide exceptional customer experience for professional customers.
• Assisting at the Pro Desk and loading materials.
• Resolve delivery issues and ensure a safe environment.

Job description

Pro Customer Service/Sales

Company: The Home Depot

Base pay range: $17.00/hr - $19.00/hr

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.