Pro Customer Service/Sales

The Home Depot; Oroville (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer in California seeks Pro Customer Service/Sales Team members dedicated to delivering exceptional experiences for professional customers. The ideal candidates will build relationships, drive sales through product knowledge, and meet sales goals. Responsibilities include assisting at the Pro Desk, managing deliveries, and ensuring successful project outcomes. Bilingual communication skills may be preferred. Join us to help support our Pro customers and improve their project success.

Qualifications

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge and loyalty programs.
• Meet monthly sales goals to drive sales in the store.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Maintain a clean and organized environment.
• Help ensure every Pro customer's project is a success.

Skills

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

Preferred Qualifications

• Bilingual communication skills