Pro Customer Service/Sales

The Home Depot; Princeton (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking to hire a Pro Customer Service/Sales Team member in Princeton, NJ. This role focuses on delivering exceptional service to professional customers, supporting their journey from order fulfillment to product recommendations. You will collaborate with a dedicated team, manage deliveries, and ensure high standards of customer satisfaction. The ideal candidate is driven by sales goals and should possess strong product knowledge and communication skills. Join us to help Pro customers succeed in their projects.

Qualifications

• Proven ability to build professional relationships with customers.
• Experience in meeting sales goals and metrics.
• Ability to provide product recommendations and tailored solutions.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Assist at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Meet monthly sales goals and store metrics.

Skills

Product knowledge

Bilingual communication skills

Sales experience

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services