Pro Customer Service/Sales

The Home Depot; Williamsburg (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

A leading home improvement retailer in Virginia is seeking members for their Pro Customer Service/Sales Team. You'll deliver exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales, managing deliveries, and assisting at the Pro Desk. Ideal candidates may have bilingual skills and a commitment to collaboration. The role ensures every project is successful through expert recommendations and outstanding support.

Qualifications

• Bilingual communication skills may be preferred at certain locations.

Responsibilities

• Deliver exceptional service to Pro customers, including contractors and commercial clients.
• Proactively drive sales by leveraging product knowledge and tailored recommendations.
• Assist at the Pro Desk and manage deliveries to ensure project success.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Collaborate with team to maintain a clean, organized, and safe store environment, resolve delivery issues, and communicate Home Depot advantages.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services