Pro Customer Service/Sales

The Home Depot; Cartersville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer in Cartersville is looking for a Pro Customer Service/Sales team member to enhance the experience for professional customers. Responsibilities include driving sales, assisting at the Pro Desk, and providing expert product knowledge, all while maintaining a clean and safe environment. Candidates should excel in communication and collaboration to meet sales goals and ensure customer satisfaction. Bilingual skills may be preferred based on location needs. This is a full-time position with a focus on professional customer service.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Drive sales by leveraging product knowledge and tailored recommendations.
• Assist at the Pro Desk, manage deliveries, and provide specialized knowledge.

Job description

Pro Customer Service/Sales

Job Description
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services