Pro Customer Service/Sales

The Home Depot; Kingsport (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales associate in Kingsport, TN. You will support professional customers throughout their journey, driving sales through strong product knowledge and tailored recommendations. The ideal candidate has customer service or sales experience, excellent communication skills, and a passion for home improvement products. This full-time role offers the opportunity to meet monthly sales goals and maintain professional customer relationships.

Qualifications

• Proven customer service or sales experience, preferably within retail or professional customer contexts.
• Strong product knowledge in home improvement products and ability to recommend solutions based on project needs.
• Excellent communication and interpersonal skills.

Responsibilities

• Support every stage of the Pro customer journey from order fulfillment to tailored delivery solutions.
• Build and maintain professional relationships and proactively drive sales.
• Meet monthly sales goals and assist at the Pro Desk.

Skills

Customer service experience

Sales experience

Product knowledge in home improvement

Communication skills

Job description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

Responsibilities

• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively driving sales through product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other performance metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge to ensure each Pro customer’s project is a success.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Qualifications

• Proven customer service or sales experience, preferably within retail or professional customer contexts.
• Strong product knowledge in home improvement products and the ability to recommend solutions based on project needs.
• Excellent communication and interpersonal skills; bilingual communication skills may be preferred depending on location.
• Ability to meet sales goals and operate in a fast‑paced, team‑oriented environment.

Employment Details

• Seniority Level: Not Applicable
• Employment Type: Full‑time
• Job Function: Other
• Industry: Consumer Services

Location: Kingsport, TN