Pro Customer Service/Sales

The Home Depot; Brighton (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative in Brighton, Michigan. The role involves building professional relationships with Pro customers and driving sales through expert product recommendations and tailored solutions. The ideal candidate will provide exceptional customer service while collaborating with team members to maintain a safe and organized environment. Full-time position with opportunities for career growth in a dynamic team culture.

Qualifications

• Building and maintaining professional relationships with Pro customers.
• Proactively driving sales through tailored recommendations.
• Providing outstanding service based on unique project needs.

Responsibilities

• Meet monthly sales goals and drive sales in the store.
• Collaborate with team members to maintain a clean and safe environment.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Product knowledge

Sales ability

Customer service

Bilingual communication

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

Mission: The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Job Description

Key responsibilities:

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs, assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Collaborate with team members to maintain a clean, organized, and safe environment; resolve delivery issues.
• Communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.
• Use bilingual communication skills when required at certain locations.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services