Pro Customer Service/Sales

The Home Depot; Sylacauga (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales Associate in Sylacauga, Alabama. The role involves building professional relationships and supporting customers at every stage of the Pro journey, including order fulfillment and tailored recommendations. Candidates should have strong product knowledge, experience in a customer service or sales setting, and excellent communication skills. This is a full-time position with opportunities to meet sales goals and drive customer satisfaction.

Qualifications

• Experience in customer service or sales preferred, especially in a retail or home improvement setting.
• Strong product knowledge and the ability to offer tailored recommendations.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, teamwork-oriented environment.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge.
• Provide outstanding service based on unique customer needs.
• Collaborate to maintain a clean and organized environment.
• Resolve delivery issues and communicate advantages over competitors.
• Meet monthly sales goals and performance metrics.

Skills

Customer service experience

Sales expertise

Product knowledge

Bilingual communication

Interpersonal skills

Job description

Pro Customer Service Sales – The Home Depot

Join The Home Depot Pro Customer Service/Sales Team to deliver an exceptional experience for professional customers, including contractors, property owners, and commercial clients. This role involves supporting every stage of the Pro customer journey—from order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs across the store and Pro Desk.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate The Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Meet monthly sales goals and other performance metrics.

Qualifications

• Experience in customer service or sales preferred, especially in a retail or home improvement setting.
• Strong product knowledge and the ability to offer tailored recommendations.
• Excellent communication and interpersonal skills.
• Bilingual communication skills may be preferred depending on location.
• Ability to work in a fast‑paced, teamwork‑oriented environment.

Seniority Level

• Not Applicable

Employment Type

• Full‑time

Job Function

• Other
• Consumer Services