Pro Customer Service/Sales

The Home Depot; Charlotte (NC); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative in Charlotte, NC. This role focuses on building relationships with professional customers and driving sales through product knowledge and tailored recommendations. The ideal candidate will assist at the Pro Desk and ensure a clean, organized environment while meeting sales goals. Competitive salary range is $50,000 to $60,000, reflecting the value placed on delivering exceptional customer service.

Qualifications

• Strong product knowledge and the ability to provide tailored recommendations.
• Ability to meet sales goals and other performance metrics.
• Experience in inventory monitoring and executing sales initiatives.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales using loyalty programs.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Customer relationship management

Sales techniques

Inventory management

Bilingual communication

Job description

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Utilize bilingual communication skills where preferred by location.

Information

• Seniority level: Not applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services
• Location: Charlotte, NC
• Salary: $50,000.00 - $60,000.00