Pro Customer Service/Sales

The Home Depot; Jackson (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading home improvement retailer is looking for individuals to join their Pro Customer Service/Sales Team in Jackson, Tennessee. The role involves delivering exceptional customer experiences to professional clients, including contractors and property owners, driving sales through product knowledge, and maintaining clean and safe conditions. Team members will assist at the Pro Desk, manage deliveries, and meet sales goals while providing outstanding service tailored to unique project needs. Bilingual communication may be preferred.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Skills in resolving delivery issues.
• Knowledge of product recommendations.

Responsibilities

• Meet monthly sales goals and metrics.
• Assist customers at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Monitor inventory and communicate Home Depot’s advantages over competitors.
• Resolve delivery issues and ensure outstanding service for Pro customers.

Skills

Outstanding service based on unique project needs

Proactive sales leveraging product knowledge

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services